Info Sharing : Khind-Mistral Customer Care Centre - Repair for a faulty Mistral Antique Stand Fan

This is a post about my experience of sending my faulty Mistral Antique Stand Fan for repair at Khind-Mistral Customer Care Centre, Bukit Jelutong, Shah Alam.

We bought this Mistral Antique Stand Fan on September 2013 from Harvey Norman and it was malfunction after we move house - the stand fan's motor is too weak to spin the blades. I approach a nearby Harvey Norman branch for the faulty issue. Since warranty from Harvey Norman was only 1 year and it is over, Harvey Norman staff gave me Khind-Mistral Customer Care Centre address and contact number, where I need to contact them and send it over for repair by myself. ,

I give a call to Khind-Mistral Customer Care Centre before I send the standing over for repair. The friendly staff who answer the call told me to bring along the warranty card. I misplace the warranty card but I still kept the proof of purchase, they accept that as well. There is a serial number sticker on the fan where they can identify the product too.   

The Khind-Mistral customer Care Centre office
I arrived the office around 1pm, After fill up the necessary details, I asked if it is possible to get it repair done on the same day. After a check, the technician confirm it's motor faulty, the replacement will take time for about 1-2 hours. 

I went to Tefal Customer Service Centre at Citta Mall while waiting for the stand fan ready. I broke my newly purchase Tefal blender glass jar *cry*. I have pre-order the glass jar spare part and it has arrived. Since both places were just 5-10 minutes driving distance, I can get both done on the same day. 

2 hours later, Khind-Mistral Customer Care Centre staff give me a call to inform me that the stand fan is ready to collect. Since the stand fan's motor has 5 years warranty, I no need to pay for repair. One week later, the Customer Care Centre staff give me a call to check if the standing fan is working well, also invite me to evaluate their service by answering some simple question thru the phone. Overall, service is good and staffs were helpful and pleasant! 

Address: No. 2, Jalan Astaka U8/82, Seksyen U8, Bukit Jelutong, 40150 Shah Alam, Selangor
Tel: 1300 80 0032

Business hours: 8.30am – 6.00pm (Monday - Friday)